Effective date: May 24, 2018
LivePR s.r.o. ("us", "we", or "our") operates the https://www.livepr.eu website (the "Service").
This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.
Service: Service is the https://www.livepr.eu website operated by LivePR s.r.o.
Personal Data: Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
Usage Data: Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Cookies: Cookies are small pieces of data stored on your device (computer or mobile device).
Data Processors (or Service Providers): Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.
Data Subject (or User): Data Subject is any living individual who is using our Service and is the subject of Personal Data.
3. Information Collection and Use
We collect several different types of information for various purposes to provide and improve our Service to you.
Types of Data Collected:
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:
• Email address
• Cookies and Usage Data
We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.
We may also collect information how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Tracking and Cookies Data
Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
• Session Cookies. We use Session Cookies to operate our Service.
• Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
• Security Cookies. We use Security Cookies for security purposes.
4. Use of Data
LivePR s.r.o. uses the collected data for various purposes:
• To provide and maintain our Service
• To notify you about changes to our Service
• To allow you to participate in interactive features of our Service when you choose to do so
• To provide customer support
• To gather analysis or valuable information so that we can improve our Service
• To monitor the usage of our Service
• To detect, prevent and address technical issues
• To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or inquired about unless you have opted not to receive such information
5. Legal Basis for Processing Personal Data Under General Data Protection Regulation (GDPR)
LivePR s.r.o. may process your Personal Data because:
• We need to perform a contract with you
• You have given us permission to do so
• The processing is in our legitimate interests and it's not overridden by your rights
• For payment processing purposes
• To comply with the law
6. Retention of Data
LivePR s.r.o. will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.
7. Transfer of Data
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside Czech Republic and choose to provide information to us, please note that we transfer the data, including Personal Data, to Czech Republic and process it there.
8. Disclosure of Data
Disclosure for Law Enforcement
Under certain circumstances, LivePR s.r.o. may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
LivePR s.r.o. may disclose your Personal Data in the good faith belief that such action is necessary to:
• To comply with a legal obligation
• To protect and defend the rights or property of LivePR s.r.o.
• To prevent or investigate possible wrongdoing in connection with the Service
• To protect the personal safety of users of the Service or the public
• To protect against legal liability
Security of Data
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
9. "Do Not Track" Signals
We do not support Do Not Track ("DNT"). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.
You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.
10. Your Data Protection Rights Under General Data Protection Regulation (GDPR)
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. LivePR s.r.o. aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, you have the following data protection rights:
• The right to access, update or to delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
• The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
• The right to object. You have the right to object to our processing of your Personal Data.
• The right of restriction. You have the right to request that we restrict the processing of your personal information.
• The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
• The right to withdraw consent. You also have the right to withdraw your consent at any time where LivePR s.r.o. relied on your consent to process your personal information.
Please note that we may ask you to verify your identity before responding to such requests.
You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).
11. Service Providers
We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
We may use third-party Service Providers to monitor and analyze the use of our Service.
• Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/
Hotjar is a service provided by Hotjar Limited which analyzes website user trends. Through Hotjar’s services the functionality of a Hotjar Enabled Site can be improved, making it more user-friendly, valuable, and simpler to use for the end users.
You can get more information about Hotjar by visiting: https://help.hotjar.com/hc/en-us/categories/115001323967-About-Hotjar
You may opt-out from having Hotjar collect your information when visiting a Hotjar Enabled Site by visiting their Opt-out page and clicking ‘Disable Hotjar’ or enabling Do Not Track (DNT) in your browser: https://www.hotjar.com/opt-out
• Google AdWords
Google AdWords remarketing service is provided by Google Inc. You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads
Google also recommends installing the Google Analytics Opt-out Browser Add-on for your web browser: https://tools.google.com/dlpage/gaoptout. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/
Facebook remarketing service is provided by Facebook Inc.
You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950
To opt-out from Facebook's interest-based ads follow these instructions from Facebook: https://www.facebook.com/help/568137493302217
Facebook adheres to the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/, or opt-out using your mobile device settings.
For more information on the privacy practices of Facebook, please visit Facebook's Data Policy: https://www.facebook.com/privacy/explanation
Communication and Support
When you visit our site we want to offer you simple and easy ways to communicate with us. One of those communication channels is Live Chat, an application which allows you to speak with us directly through the website on your desktop or mobile device. Live Chat is one of several communication channels available to our visitors. Other options include (but aren't limited to) Email and website Contact Form.
Our Live Chat uses the following service:
12. Links to Other Sites
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
13. Children's Privacy
Our Service does not address anyone under the age of 18 ("Children").
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
15. Contact Us
1. INITIAL PROVISIONS
2. DATA WE MAY COLLECT FROM YOU
2.1. We may collect and process the following data:
a) Personal Information that you provide by filling in forms on the Website. This includes information provided at the time of creating Account or / or filling Billing Data. We may also ask you for your Personal Information when you report a problem with the Website.
b) If you contact us, we may keep a record of that correspondence.
c) If you telephone us, we may keep recordings of the call for training purposes.
d) We may also ask you to complete surveys that we use for research purposes in order to improve our Services, although you do not have to respond to them.
e) Details of your visits to the Website including, but not limited to, traffic data, location data, weblogs and other communication data.
3. PURPOSE OF DATA PROCESSING
3.1 We use your data in the following ways:
a) To register and grant you access to your Account, to pay for the Service you Subscribed for.
b) To ensure that Content and the Service is presented in the most effective manner for you and for your computer.
c) To provide you with information about Service that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
d) To carry out our obligations arising from any Agreements entered into between you and Us.
e) To allow you to participate in interactive features of our Website, when you choose to do so.
f) To notify you about changes of the Service and/or Terms and Conditions.
4. IP ADDRESSES AND COOKIES
4.1 For the purpose of analyzing your visits to our Website and using the Service, we also collect cookies (files stored locally on your device). By enabling cookies in your browser, you have expressed your consent to our collection of cookies for this purpose. We use the following types of cookies:
a) essential cookies, which are essential for the provision of access to our Website;
b) functionality cookies, which are crucial for the proper functioning of our Website (if these cookies are disabled, our Website may not work properly);
c) performance cookies, which do not identify you individually (until you enter your identification details in any of our forms) but help us to personalize your content in accordance with your actions on our Website; and
d) targeting/advertising cookies, which help make advertisements more relevant to visitors of our Website.
4.3 The collection of cookies may be stopped by resetting your browser; however, if you turn off cookies, the functionality of our platform may be limited (i.e. in the case of essential cookies you may not be able to access our Website).
5. DIRECT MARKETING
5.1 By using our Services you agree that we may also use your electronic contact details, which may be derived from your past usage of the Website, or permit selected third parties to use this data, to contact you via electronic means (email, SMS) with information about Service and services. You may opt out of marketing communications by disabling this function via the unsubscribe link provided in each email you receive.
6. DATA SHARING
6.1 We may share your data:
a) In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
b) If LivePR or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
c) If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms and other agreements; or to protect the rights, property, or safety of LivePR, our Customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
d) If applicable legal regulations specifically allow personal data disclosure.
7. DATA STORING
8.1 We are committed to storing your data securely. Therefore, we have implemented adequate physical, technical and organizational measures and plans for protecting and securing data collected from you (which do not, however, deprive you of your duty to take proper steps to secure your data, particularly for the transmission of data). The aim is to eliminate unauthorized or unlawful processing of your personal data or the accidental, unauthorized or unlawful accessing, use, transferring, processing, copying, transmitting, alteration, loss or damage of your data. Despite all efforts to meet the rules set out in applicable legal regulations, it is not possible to ensure the security of your data if it is transferred or transmitted in an unsecured way.
8.2 Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
8.3 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your data, we cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk. Once we have received your data, we will use strict procedures and security features to try to prevent unauthorized access.
9. YOUR RIGHTS
9.1 You can ask for your data modification, or opt out of any marketing communication from us or from selected third parties by sending an email request to firstname.lastname@example.org.
9.3 You have the right to access information held about you. Your right of access can be exercised in accordance with the applicable laws. However, where requests from you are manifestly unfounded, excessive or repetitive, we may either:
a) charge a reasonable fee, considering the administrative costs of taking the actions requested; or
b) refuse to act on the request.
9.4 If you feel that your data has been processed unlawfully, contact us at email@example.com and we will undertake to resolve the problem. You have the right to lodge a complaint with the supervisory authority, the Office for Personal Data Protection of the Czech Republic.
9.5 The Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.